When I was putting together PBwiki’s Terms of Service a few years ago, I spent extra time with our lawyers to make sure that it was as pro-user as possible. The first few versions I got back weren’t good enough and I pressed them to make it shorter, simpler, and to put more rights in the hands of users. I eventually ended up with something I felt good about. Something that made it clear that we weren’t going try and take ownership of user’s content and that we took their privacy seriously.
That hard work has been paying off, with many enterprise customers praising our confidentiality clause for private wikis and our lack of authoritarian clauses. Today, Joshua Greenbaum at ZDNet published an article called Making Web 2.0 Safe for the Enterprise: TOS à la PBwiki that did a great job showing how important terms are for an enterprise service. So hurrah! We’ve got your back. :)
David E. Weekly
Founder & CEO