Getting a "read only" message?

8 May

[9:09pm] If you’re getting a “read only” message on your wiki, our engineers are performing unscheduled maintenance and are currently working to restore full wiki access. We estimate restoring full access by 1am PST.

Your data is safe.

We’ll continue updating this post with the newest developments. If you have any questions, please leave a comment here and we’ll respond right away.

[11:37pm] We’ve revised our timeline and expect to restore full access to wikis by 4am PST. We apologize for the inconvenience. Please see some of the Q&A in the comments (below). If you have any other questions, please leave a comment and we’ll get right back to you.

[1:42am] Great news: We’ve restored access to your wikis. You should be able to access your wiki now.

If you have any questions or notice any irregularities, please click “Help” in your wiki. Again, we apologize for the inconvenience — we all worked around the clock to restore full access to your wikis.

24 Responses to “Getting a "read only" message?”

  1. Samantha May 8, 2008 at 8:15 pm #

    So NONE of my data was deleted? I need to be sure, because I have pages on my class wiki that has the outlines of my project on it.

  2. bob pruzek May 8, 2008 at 8:16 pm #

    Your data ARE safe…please this is an education site, and statistics no less! :-))

  3. Ramit Sethi (PBwiki Team) May 8, 2008 at 8:29 pm #

    Samantha: The maintenance should be complete around 1am Pacific. There may have been some issues with saves between 8:30pm and 8:45pm PST tonight, but other than that minor window, all data will be fully available.

    Bob: Good point! Always keeping us on our toes : )

  4. gail May 8, 2008 at 8:34 pm #

    Right before pbwiki began the unscheduled maintenance, first one of my pages disappeared and then the sidebar disappeared – with messages that they did not exist but I could create them. Sigh. Do you think they be back next time I sign on?

  5. sheleye grochowsky May 8, 2008 at 8:35 pm #

    hi, I need 5to -post my homework before 11:55pm will this be possible?

  6. Ramit Sethi May 8, 2008 at 8:48 pm #

    Gail: Let’s hang tight until we restore full access. If you saved a page within that 10-minute window, it may not be there — but all other data will. I apologize for the inconvenience.

    Sheleye: Unfortunately, you won’t be able to post your homework before 11:55pm. But I’d be happy to personally write a note to your teacher explaining why it’s late if it would help.

  7. MyDzung May 8, 2008 at 9:24 pm #

    Hi,
    does read-only mean that I can still visually access my wikipage? I don’t see anything. I am studying for an exam tomorrow morning and need to take a look at the materials!

  8. kevin h. May 8, 2008 at 9:38 pm #

    is it working now, the time is 1:40
    it’s not working and i don’t like staying up this late
    please fix the problem immediately or i’ll just get mad :(

  9. Andy Roberts May 8, 2008 at 9:44 pm #

    I’m getting the Read-Only message instead of my pbwiki home page. So I’m wondering how to get past the Read Only message to read the pbwiki? If I can’t read it then it’s not Read-Only is it. It’s kind of more like Write-None , Read-None or just plain offline for maintenance.

  10. Becky / Rebecca / Respect2Glory May 8, 2008 at 10:05 pm #

    *Sighs from Ohio wanting to change the time zone* :))

  11. Urs May 8, 2008 at 10:28 pm #

    How do I get to the read only mode?
    Thanks for your reply.

  12. mrs hurry up May 8, 2008 at 10:34 pm #

    hurry up. i want to view the page. >:(

  13. Ramit Sethi (PBwiki Team) May 8, 2008 at 10:36 pm #

    Hi all — some of the wikis are inaccessible (the ones that weren’t in cache), so you won’t be able to access them until we restore full access to all wikis.

    Again, I apologize for this. I know you want access to your wikis ASAP, and we’re doing everything we can to get you access as fast as we can. We’re here at the office at 11:30pm and have engineers on 24-hour shifts to help speed up restoring access to your wikis.

    I’ll also be updating our estimated time for a full recovery, which is now 4am PST.

    Thanks for your patience, and if you have any other questions, please let us know.

  14. Christine Rosalia May 8, 2008 at 10:53 pm #

    Just want to say thank you for your hard work and diligence. We miss our wiki :_-(

  15. Bun May 8, 2008 at 11:01 pm #

    I appreciated the effort you all made to this pbwiki site.

    Unfortunately I was writing up something there to cheer my girlfriend ( :-$ ) up as I did something stupid….. and when I tried to save — I got the “so hungry…” message. I’m afraid those long paragraph I wrote would have been lost in the universe. cry. Ramit, would you be willing to write personal note on behalf of pbwiki so that she’d know what I was experiencing was rare….. Thanks!

  16. Ramit Sethi May 8, 2008 at 11:10 pm #

    Bun, of course I will…but I’m not sure my writing can convince her better than yours : )

  17. Bun May 8, 2008 at 11:15 pm #

    Thanks Ramit, I’ll assume you’re serious and please kindly email me. My writing is lost :'(
    BTW, you might want to know this is a post made in Hong Kong — and this is 15:15 here now :)

  18. Bee May 8, 2008 at 11:18 pm #

    This is the Netherlands (Groningen) here:

    It is 9.20 AM at the moment (Amsterdam/Groningen time).
    How much longer is the work going to take?

    Please give an estimate,

    cheers,

    Bee

  19. Ramit Sethi May 8, 2008 at 11:21 pm #

    Sure, I just emailed you. Hope it helps.

  20. Christine Rosalia May 9, 2008 at 12:13 am #

    Anything new to report?

  21. fixedd May 9, 2008 at 12:18 am #

    > Anything new to report?

    You mean like it being 15 min after they said it should be available and it isn’t? I wish people wouldn’t give arbitrary times. I mean… I can feel their pain, I’m a software developer that occasionally has problems too. However, I don’t state deadlines I can’t meet… if I don’t know how long something will take I tell people it’ll be done when it’s done. This is why we run simulations.

  22. MHD May 9, 2008 at 12:30 am #

    I agreed with some of the above posts that the “read-only” message is slightly misleading. It gives the impression that there is a possibility to see our wikis, but not edit them. In fact, we can neither read nor edit our wiki. I would suggest to change this message, but of course please first fix the access to our wikis :-)

    Here is a link to a time zone map where you can check what 04am pacific time corresponds to in your time zone (I’m in Europe, for example).

    Good luck fixing whatever is broken!

  23. Ramit Sethi (PBwiki Team) May 9, 2008 at 12:49 am #

    Hi all, thanks for being patient. We’ve restored access to all wikis. All pages should be verified and correct. We’ll be monitoring these comments if you have other questions, so please let us know.

  24. PFR May 9, 2008 at 1:49 am #

    thanks for fixing it. be good to have some description of why it went wrong and what steps are in place to stop it happening again. Also some sort of better ETA predictor for fixes and releases (perhaps a release manager role might be good for the company) as a lot of predictions are quite vague / or non existent. The answer to a lot of questions seems to be “we are working on it, we cant give you an ETA but we’ll let you know on the blog when it is fixed/that feature is available etc..”
    eg. still waiting for 1.0 to 2.0 upgrade and have no idea when you are going to roll out how to do this. You must have some idea of timescales for things…. some grand plan….?

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