Hiring the Right Support Team

In my last blog post (read it here),  I mentioned that the PBwiki Support Team has changed drastically in the way we handle our tickets and the way we measure ourselves. Another way we’ve changed is in the way we hire. In the beginning, PBwiki was used by a lot of early adopters of technologyContinue reading “Hiring the Right Support Team”

Introducing PBwiki Public Editing

Our new feature for public wikis who want global participation and editing on their wiki. Public editing allows anyone to immediately gain access to your wiki — users only have to click “edit” and create a PBwiki account. This is great if you want everyone to have access and you don’t want the added stepContinue reading “Introducing PBwiki Public Editing”

Moving PBwiki Support from Gmail to Salesforce

One of the things we’re focusing in on at PBwiki is how we can become a better support team. When PBwiki launched back in 2005, we had no formalized support, just a forum that our users chatted on. We found a few amazing people on the forums and invited them to join our PBwiki teamContinue reading “Moving PBwiki Support from Gmail to Salesforce”

It doesn't have to be so hard

Before joining the team at PBwiki, I co-founded a small internet startup in the entertainment industry. After a time of blood, sweat and tears, we were finally getting acquired by a larger start-up company. Needless to say, we were ecstatic and eager to get the process started. Being a very small organization when we started,Continue reading “It doesn't have to be so hard”

Tip of the Week – Customize your free wiki

Chris the Teacher asked us how we can help make his free wiki look more appealing to his students. Even a free wiki can be modified to fit in with your classroom or organization. Here are two tips I gave Chris on how to customize a free wiki. This is my tip of the week.Continue reading “Tip of the Week – Customize your free wiki”

Tip of the Week: Don't recreate your wiki pages – use templates!

We’re bringing back PBwiki ‘Tip of the Week’ series, now in user friendly video format! Find out how we’re using our internal business wiki to collaborate, share information and keep our growing team on one page. Here’s how to avoid writing the same information over and over — use a template! http://vimeo.com/moogaloop.swf?clip_id=2093650&server=vimeo.com&show_title=1&show_byline=1&show_portrait=0&color=00ADEF&fullscreen=1Tip of the weekContinue reading “Tip of the Week: Don't recreate your wiki pages – use templates!”

Driving adoption of your PBwiki (5-minute video)

We’ve been getting a lot of questions about how to drive adoption of your PBwiki in your organization. Below, I’m including a 5-minute video on tips for successful adoption, plus some new tools we’ve created to make it easy for you to share PBwiki with your co-workers, students, or friends. http://vimeo.com/moogaloop.swf?clip_id=1869970&server=vimeo.com&show_title=1&show_byline=1&show_portrait=0&color=00ADEF&fullscreen=1 Wiki Adoption from PBwikiWebinarsContinue reading “Driving adoption of your PBwiki (5-minute video)”

Effective Communication – A Peace Corps and PBwiki Case Study

Jason Samuelian is a Peace Corps volunteer in Lesotho who introduced wikis to volunteers throughout the nine current Southern Africa countries that have Peace Corps volunteers. You can check out his public wiki here. Here is Jason’s case study, in his own words. So, why did you need a wiki? You see what we areContinue reading “Effective Communication – A Peace Corps and PBwiki Case Study”

How to encourage non-technical people to use a wiki

Most people at your company have never even heard of a wiki, so how do you get them to actually use it? Raoul Kahn, Director of Product at Seesmic, had the same problem that many of you face at your own company. Here is his advice on encouraging wiki adoption – particularly with non-technical people.Continue reading “How to encourage non-technical people to use a wiki”