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May 21 Investigation

25 May

Starting around 12:00 AM Pacific Time on the morning of Saturday, May 21, the PBworks service was down for an extended period of several hours.

This is the longest downtime the service has ever experienced. Fortunately, it occurred on a weekend, but it still inconvenienced many of our customers and users. If you were one of those people, we sincerely apologize.

Our Engineering, Operations, and Support teams worked continuously through the incident to restore service, including resources who traveled onsite to our data center.  Since then, we have been investigating potential causes of the incident so that we can prevent it from happening again.

We know that many of you rely on us on a daily basis, and we pride ourselves on the reliability of PBworks. This fell far short of our standards, and we will keep working to provide the high level of reliability that you’re accustomed to receiving from PBworks.

Sincerely,
The PBworks Team

Maintenance Window, 10 PM Pacific Time, Friday February 5

22 Jan

On the evening of Friday, February 5, PBworks will be unavailable for up to six (6) hours while we perform a scheduled infrastructure upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Saturday, February 6). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (by 4 AM Pacific/7 AM Eastern/Noon UTC), you will be able to return to using the service as you normally do.

1-Hour Maintenance Window, 9 PM Pacific Time, Saturday July 11

10 Jul

On the evening of Saturday, July 11, PBworks will be unavailable for up to an hour while we perform scheduled hardware maintenance, starting at 9:00 PM Pacific Time (12 AM Eastern/4 AM UTC/5 AM BST on Sunday, July 12). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this hour, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the maintenance is complete, you will be able to return to using the service as you normally do.

Thanks for being a PBworks user, and for your patience throughout this process.

PBworks is safe from Shellshock

26 Sep

You may have heard in the news about the Shellshock bug, which affects Unix and Linux servers:
http://www.nytimes.com/2014/09/26/technology/security-experts-expect-shellshock-software-bug-to-be-significant.html?_r=0

The good news is that the way PBworks’ systems are set up, the Shellshock bug could not be exploited.  As a precaution, however, we have already applied multiple patches to all of our Linux servers to eliminate this vulnerability.  As additional patches become available, we will implement them as well.  Our service, and your data, are safe from this issue.

Automated Amazon S3 Backup Is Going Premium

2 Jul

As of July 3, 2014, the automated Amazon S3 backup will become a premium feature.  This means that it will be a separate add-on line item in your PBworks paid subscription.

Don’t worry, if you are currently using this feature to back up your PBworks network to your corporate S3 account, we will grandfather in a free license to this feature through the end of your current paid subscription.

Security Announcement: PBworks is safe from “Heartbleed”

10 Apr

As you may have heard, many websites and services have a major security issue named “Heartbleed”

The short answer is that your information is safe, PBworks is not affected, and you do not need to take any actions (e.g. changing passwords).

If you are interested in the details, you can read on.

A major security bug, nicknamed  “Heartbleed” was reported in the OpenSSL security cipher suite.   OpenSSL is an open source library used by over 3/4ths of all web services, and it is used to protect the privacy of data transmitted over the internet.

Actions PBworks has taken

Within hours of the report of the bug, we performed a security vulnerability assessment of our system, and found that the version of OpenSSL used by our system is not vulnerable to this exploit.

What do you need to do?

At this time, you do not need to take any action.   Your login, data, and passwords are safe, and have not been compromised.

What PBworks will continue to do

We believe that the security and integrity of your data is of the highest priority.   We are taking further precautions to make sure that your data is safe on our service.  We have also updated all our systems with the latest available security patches to the software and operating systems, and will continue to perform daily security audits.

If you have any concerns or questions, please contact Support or your account representative.

PBworks Phasing Out IE8 Support Starting 1/31/2014

22 Oct

In March 2009, Microsoft introduced Internet Explorer 8.  At the time, the browser was state of the art.  Today, over 4.5 years later, IE8 is looking dated, and the usage numbers reflect it.

In the broad market, IE8 now has less than 10% market share, and we see a similar proportion in our own statistics.  Meanwhile, Google Apps dropped support for IE8 in November of *2012* and Google Analytics is dropping support by the end of 2013.

Therefore, we plan to end official support for PBworks on IE8 on January 31, 2014 (we’re giving you an extra month in comparison to Google).  This doesn’t mean that you won’t be able to use IE8 to access the service, but it does mean that we will stop testing to ensure full compatibility.  This will enable us to maintain and improve the service more efficiently.

If corporate policy requires you to use IE8, please contact your PBworks account representative.