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It Works!

21 Jul

This morning some users logged in to find their workspace URL resolve to an old welcome page, which looked like this:

It works!

This is the default web page for this server.

The web server software is running but no content has been added, yet.

We have resolved the issue.  User content was never compromised and service should be fully functional, now.  If you see this message or one similar, please perform a page refresh and if this does not resolve it, contact Support at support@pbworks.com with the workspace URL.

 

 

Maintenance Window, 10 PM Pacific Time, Saturday June 18

16 Jun

On the evening of Saturday June 18, PBworks will be unavailable for up to two (2) hours while we perform a scheduled infrastructure upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Sunday, June 19). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (by 12 AM Pacific/3 AM Eastern/8 AM UTC), you will be able to return to using the service as you normally do.

Maintenance Window, 10 PM Pacific, Friday November 20

5 Nov

On the evening of Friday, November 20, PBworks will be unavailable for up to four (4) hours while we perform a scheduled hardware upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Saturday, November 21). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (2 AM Pacific/5 AM Pacific/10 AM UTC), you will be able to return to using the service as you normally do.

PBworks is available (7/15/2015 3:41 AM Pacific)

14 Jul

Our team has been able to restore service.  We apologize for any inconvenience you may have experienced.

February 27, 2015 After Action Report

3 Mar

On Friday, February 27, PBworks experienced significant, customer-facing performance problems, and for that we apologize.

The issues began in the early morning hours, manifesting themselves as slow performance and page timeouts.  While the site never went down, it became difficult for our customers to use it effectively.  You rely on us to do your work, and in this case, we let you down.

During the course of diagnosing and resolving the issues, all the senior members of our operations and technical staff got involved, as did our executive team.  We cancelled all our regular meetings to focus on restoring the service as quickly as possible.  At one point, we even sent our CEO to our data center to help with repairs.  He ended up getting a cut on his finger while assisting the technical team, which means that we literally sacrificed blood and sweat to get the service back to normal.

We ultimately determined that the root cause was an unlikely, intermittent hardware failure, and corrected the situation by replacing the affected hardware once the business day ended (to minimize any hard downtime for our customers).

Since then, we have taken steps to ensure that the specific root cause of the incident cannot happen again.  We have also identified additional precautions that we can put in place to help ameliorate any future issues, and will be working on them.

Again, our sincerest apologies for any disruption to your work.  We take our obligation to our customers very seriously, and will strive to avoid any repeats of such issues.

 

Introducing New Menu Bar Customization

10 Sep

The menu bar at the top of our products is the most important navigational element.  It includes links to all the most important features in the product, a powerful search capability, and a host of other cool tools like the ability to access recent items or tasks.

We’re making it even more powerful by introducing a new system for menu bar customization.

In the past, we offered some limited customization capabilities.  You could hide tabs, change their names, and provide a URL for home tab content.  A few of our premium packages allowed you to add additional custom tabs, or to set up alternate home tabs, but by and large it was very hard to use these features because you couldn’t know which tabs would appear for which users without making the change and testing it with those users.

The new menu bar customization feature adds additional functionality while solving prior issues.  The new Network Menu settings now allows you to define as few or as many tabs as you like.  You can also decide which users can see which tabs, either by selecting the class of users (Admins, Internal Users, External Users) or by setting permissions for user groups.  We’ve even added new types of tabs, like the ability to create a tab with a drop-down submenu of options.

Best of all, the Network Menu screen allows you to preview your changes by user type or group, so you can know what your users will see *before* you implement the change.

If you like your menu the way it is, don’t worry, this feature won’t change your tabs (unless you make the change yourself).

You can access the Network Menu settings from the PBworks Admin screen.  To provide more room for additional tabs, we have moved this Admin screen to be part of the user drop-down.  Admins can simply click on their profile photo in the Menu Bar and access the Admin screen.

Because this is a powerful new feature, we’ll also be offering a free webinar to demonstrate the new features and how you can use them.

New Network Menu Customization Webinar
Tuesday, September 1610 AM Pacific/1 PM Eastern/17:00 UTC/18:00 BST
https://www3.gotomeeting.com/register/453545646

Introducing Search Improvements

15 Oct

Search has long been one of the most popular and powerful features of PBworks.  Our search engine allows you to search through your entire network, including the text within the files you upload.  You also have the opportunity to “facet” your search results (for example, you can filter the search results so that they only show files where you uploaded the most recent version).  The goal is to make it as easy as possible to find what you’re looking for.

Given the strength of our search engine, we’ve discovered that the way to make it even better is to eliminate the need to even complete a search.

While we’ve long had an autocomplete feature, which brings up potential matches as you type in our search box, it was a simple autocomplete, which provided a single list of potential matches.  You can see an example of a simple autocomplete at Google–just type in “What should I do” and Google will quickly offer you options like “What should I do with my life” and “What should I do tonight” (Answer: Invite more users to your PBworks network).

We’ve now launched a greatly improved autocomplete that takes into account the nature of the content you store in PBworks.  As you type into the search box, PBworks brings up a miniature search results page, with the results categorized by the “type” of object that matches.  The basic object types in PBworks are: Files, Pages, Folders, Tasks, Task Lists, Workspaces, Collections, Users, and Reports.  You can always complete the search, which will bring up a lot more results (the autocomplete only finds up to five *exact* matches per object type).

If you know in advance that you’re looking for a particular object type, for example, a file, you can click the dropdown next to the search box and filter the autocomplete to a single object type.  PBworks will return a full list of exact matches (or at least as many as will fit on your screen), and if you want to see all the matches, you can still complete the search and the resulting search results page will automatically be filtered by type.

As your PBworks network fills with content and documents, search becomes more and more critical.  With the latest improvements, PBworks now offers the best search engine in the market, allowing you to find whatever your looking for more quickly and easily.

These search improvements are a free enhancement, and have automatically been activated for all our business customers and freemium networks.

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