It Works!

21 Jul

This morning some users logged in to find their workspace URL resolve to an old welcome page, which looked like this:

It works!

This is the default web page for this server.

The web server software is running but no content has been added, yet.

We have resolved the issue.  User content was never compromised and service should be fully functional, now.  If you see this message or one similar, please perform a page refresh and if this does not resolve it, contact Support at support@pbworks.com with the workspace URL.

 

 

Maintenance Window, 10 PM Pacific Time, Saturday June 18

16 Jun

On the evening of Saturday June 18, PBworks will be unavailable for up to two (2) hours while we perform a scheduled infrastructure upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Sunday, June 19). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (by 12 AM Pacific/3 AM Eastern/8 AM UTC), you will be able to return to using the service as you normally do.

May 21 Investigation

25 May

Starting around 12:00 AM Pacific Time on the morning of Saturday, May 21, the PBworks service was down for an extended period of several hours.

This is the longest downtime the service has ever experienced. Fortunately, it occurred on a weekend, but it still inconvenienced many of our customers and users. If you were one of those people, we sincerely apologize.

Our Engineering, Operations, and Support teams worked continuously through the incident to restore service, including resources who traveled onsite to our data center.  Since then, we have been investigating potential causes of the incident so that we can prevent it from happening again.

We know that many of you rely on us on a daily basis, and we pride ourselves on the reliability of PBworks. This fell far short of our standards, and we will keep working to provide the high level of reliability that you’re accustomed to receiving from PBworks.

Sincerely,
The PBworks Team

Maintenance Window, 10 PM Pacific Time, Friday February 5

22 Jan

On the evening of Friday, February 5, PBworks will be unavailable for up to six (6) hours while we perform a scheduled infrastructure upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Saturday, February 6). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (by 4 AM Pacific/7 AM Eastern/Noon UTC), you will be able to return to using the service as you normally do.

Maintenance Window, 10 PM Pacific, Friday November 20

5 Nov

On the evening of Friday, November 20, PBworks will be unavailable for up to four (4) hours while we perform a scheduled hardware upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Saturday, November 21). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (2 AM Pacific/5 AM Pacific/10 AM UTC), you will be able to return to using the service as you normally do.

PBworks is available (7/15/2015 3:41 AM Pacific)

14 Jul

Our team has been able to restore service.  We apologize for any inconvenience you may have experienced.

1-Hour Maintenance Window, 9 PM Pacific Time, Saturday July 11

10 Jul

On the evening of Saturday, July 11, PBworks will be unavailable for up to an hour while we perform scheduled hardware maintenance, starting at 9:00 PM Pacific Time (12 AM Eastern/4 AM UTC/5 AM BST on Sunday, July 12). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this hour, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the maintenance is complete, you will be able to return to using the service as you normally do.

Thanks for being a PBworks user, and for your patience throughout this process.

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