PBworks is back online.
We apologize for the disruption over the last 2 days, and reiterate that the safety and integrity of your data is paramount to us and we’re thankful we were able respond to this news with no breach.
If you experience any issues with performance, please let us know at support@pbworks.com.
As referenced in our last post, we have taken PBworks offline to keep user data safe. No data breach happened on PBworks’ infrastructure. We have a patch and are deploying it. Our current estimate for when the PBworks platform will be operational is tomorrow, Friday, October 23. This will allow us to deploy and test the patch, conduct QA to make sure the patch doesn’t have downstream impacts on existing code, and deploy code fixes if any are needed.
We apologize for this disruption. The safety and integrity of your data is paramount to us and we’re thankful we were able respond to this news with no breach. We will continue to update the PBworks Blog as we know more.
Links from the previous posts that you may find useful or informative:
If you want to learn more, here is an article that explains the vulnerability:
https://www.wired.com/story/this-is-not-a-drill-2-php-vulnerabilities-are-setting-the-internet-on-fire/
And NSA statement with recommendations:
https://www.nsa.gov/Press-Room/Press-Releases-Statements/Press-Release-View/Article/4630238/nsa-advisory-critical-patches-recommended-for-php-vulnerabilities/
On Tuesday night, October 20, we became aware of an internet-wide security vulnerability that impacts one of the foundation technologies that underlies the PBworks service. We continue learning more about the issue, and how we can address it as cybersecurity experts examine and release additional data around this critical vulnerability.
If you want to learn more, here is an article that explains the vulnerability:
https://www.wired.com/story/this-is-not-a-drill-2-php-vulnerabilities-are-setting-the-internet-on-fire/
And NSA statement with recommendations:
https://www.nsa.gov/Press-Room/Press-Releases-Statements/Press-Release-View/Article/4630238/nsa-advisory-critical-patches-recommended-for-php-vulnerabilities/
As advised, we have taken PBworks offline to keep user data safe. No data breach happened on PBworks’ infrastructure. We are working to resolve this as quickly as possible. Our current estimate is Thursday or Friday, October 22 or 23. This will be determined by the timeframe needed to get a patch developed and tested, and then conducting QA to make sure the patch doesn’t have downstream impacts on existing code.
We apologize for this disruption. We will update the PBworks Blog as we know more. If you have additional questions about this, please email support@pbworks.com.
An unexpected issue has been identified by our engineering team and as a result PBworks is unavailable. We are working to address the issue and will update this blog periodically as we address it.
[update : 10:22am PST]
The team has identified the issue, and are diligently working to implement a solution and bring the service back online as soon as possible.
[update : 11:52am PST]
A hardware failure at the data center necessitated a physical visit. The engineers are now on site. We’re hopeful this will be resolved within half an hour.
[update : 12:28pm PST]
Service has been restored.
–The PBworks Team
An unexpected issue has been identified by our engineering team stemming from our data center move this weekend. PBworks is unavailable. We are working to address the issue and will update this blog periodically as we address it.
[update : 11:42am PST]
The team has identified the issue, and are diligently working to implement a solution and bring the service back online as soon as possible.
[update : 12:00pm PST]
We have brought the PBworks service back online. This maintenance required a restart of our database servers. Pages may take longer to load with a potential for timeouts while our cache servers are filling. If you experience a timeout, please wait a few minutes and then try reloading your page.
–The PBworks Team
We are conducting a planned infrastructure upgrade the night of Friday, February 19. Our datacenter provider, Rackspace, is requiring us to switch physical datacenter locations. During this time, PBworks will be unavailable.
The maintenance window starts February 18, 11 PM Pacific, which is February 19, 2 AM Eastern / 7 AM GMT, and will last up to 24 hours, though of course our team will be working hard to keep this window as short as possible.
We recommend that you save your work before the maintenance window begins. Thanks for your patience!
–The PBworks Team
We are conducting a planned infrastructure upgrade this week. During this time, PBworks will be in read-only “maintenance mode”. The maintenance window starts April 22, 12 PM Pacific / April 22, 3 AM Eastern and will last up to two hours.
We recommend that you save your work before the maintenance window begins. Thanks for your patience!
PBworks required an emergency maintenance of our logging and auditing server. Service was restored at 08:05 am Pacific time.
We are conducting a planned infrastructure upgrade this week. During this time, PBworks will be in read-only “maintenance mode”. The maintenance window starts July 22, 9 PM Pacific / July 23, 12 AM Eastern / 4 AM UTC / 5 AM BST, and will last up to three hours.
We recommend that you save your work before the maintenance window begins. Thanks for your patience!
PBworks is currently experiencing a service disruption due to an unexpected hardware malfunction in our data center.
We are working to restore service as fast as possible.
