Maintenance Window, 10 PM Pacific Time, Friday February 5

22 Jan

On the evening of Friday, February 5, PBworks will be unavailable for up to six (6) hours while we perform a scheduled infrastructure upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Saturday, February 6). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (by 4 AM Pacific/7 AM Eastern/Noon UTC), you will be able to return to using the service as you normally do.

39 Responses to “Maintenance Window, 10 PM Pacific Time, Friday February 5”

  1. Chris Bratteli February 5, 2016 at 9:30 pm #

    31 minutes before the scheduled downtime, and already I cannot log in. Also, an email notification of this downtime would have been useful.

    • Chris Yeh February 8, 2016 at 7:03 am #

      Chris, we sent out a notification a week in advance. It might have hit your spam filter, I’m afraid.

  2. Sarah Maxwell February 8, 2016 at 6:06 am #

    Is the site still down? How long is this expected to take? Also, when I click on support to try and get help, I am re-directed to a broken link.

    We have many students that use this system to turn in collaborative assignments each week. Also, I concur with Chris, can we receive an email notification about this next time?

    • melissahdavis February 8, 2016 at 6:19 am #

      I have the same issues, Sarah. When will it be available again?

      • nievesglezNieves February 8, 2016 at 6:23 am #

        I have the same problem. A lot of students waiting

    • atherres February 8, 2016 at 6:20 am #

      I still can’t log in. I really need to get something done for my students, and I can’t edit anything.

    • kflick February 8, 2016 at 6:24 am #

      I am in the middle of my class and now we are unable to access the site. Is this upgrade supposed to happen during Monday morning? I never received a notification of this upgrade.

    • Chris Yeh February 8, 2016 at 7:04 am #

      We experienced a service outage this morning, completely separate from the maintenance window. We have been able to restore service, and are still investigating what happened.

      • Sarah Maxwell February 8, 2016 at 7:09 am #

        Thank you Chris.

        I don’t think I received an email notification about the maintenance, I’m afraid. I don’t remember seeing one, and I searched my inbox, spam, trash, everything I didn’t see anything in there.

        In the future, if I have support related issues, is this the best place to acquire assistance? Or, is there a number I can call, or a specific email address I should I use?

    • Chris Yeh February 8, 2016 at 7:10 am #

      We should now be back in service. Note that the maintenance window on Friday night actually went smoothly; this is a separate issue that we are still investigating.

  3. Ruth February 8, 2016 at 6:23 am #

    I’m still unable to login at 14:20 GMT on Monday 8th Feb.

    • Chris Yeh February 8, 2016 at 7:11 am #

      The service should be back to normal. We are still investigating what happened.

  4. Kathy Baughman February 8, 2016 at 6:23 am #

    Is the site still down? Why did I not received an email about the upcoming maintenance so I could plan around it. Have a conference call this afternoon and need the materials on PBworks. Please email when it will be available.

    • Chris Yeh February 8, 2016 at 7:11 am #

      The service should be back to normal. We are still investigating what happened. Sorry for the trouble!

  5. Athenee Mastrangelo February 8, 2016 at 6:25 am #

    Status above says ‘Normal’, but PBworks is down for all of my clients and I see we’re not the only ones. Please let us know what is going on. And yes, email notifications to clients would be extremely helpful. Thank you.

    • Chris Yeh February 8, 2016 at 7:12 am #

      Athenee, our engineering team hopped on the issue and was able to restore the service in about 15 minutes. They were so focused on restoring service that they neglected to update the blog status (though of course that should have been done).

      • Athenee Mastrangelo February 8, 2016 at 7:17 am #

        Thanks for the response Chris. I just had all my clients contact me at once, freaking out that they couldn’t get into their network. It would be good to have a central spot where we can see what’s going on so we don’t have to ‘try to figure it out’, but I get it that they were focused on trying to fix the issue at hand first and foremost.

  6. Shanna Page February 8, 2016 at 6:27 am #

    Also wondering when the site will be up again… an email update would be much appreciated.

    • Chris Yeh February 8, 2016 at 7:13 am #

      The service should be back to normal. We are still investigating what happened. Sorry for the trouble!

  7. Lauren February 8, 2016 at 6:27 am #

    This website still appears to be down on Monday, several days after the outage was supposed to be over. We rely fairly heavily on PBworks for access to resources and info, and having the system go down unexpectedly on a week day is a big problem. Please post some more current info about what’s going on and when we can expect service to resume.

    • Laura Gibbs (@OnlineMythIndia) February 8, 2016 at 6:32 am #

      My site is also down at this time, Monday, 7:30AM. I hope it will be back online soon!
      http://onlinecourselady.pbworks.com/

      • Chris Yeh February 8, 2016 at 7:13 am #

        The service should be back to normal. We are still investigating what happened. Sorry for the trouble!

    • Chris Yeh February 8, 2016 at 7:14 am #

      The service should be back to normal. We are still investigating what happened. Sorry for the trouble! This is why we plan our downtimes for windows when people are unlikely to be doing work. This downtime was a separate issue.

  8. Walter M Douglas Jr February 8, 2016 at 6:29 am #

    9:28 am in Charleston, SC. Still unable to login.

    • Chris Yeh February 8, 2016 at 7:14 am #

      The service should be back to normal. We are still investigating what happened. Sorry for the trouble!

  9. Michele February 8, 2016 at 6:29 am #

    Are you kidding me? It’s Monday, February 8th at 7:30 AM MST. Still not working even though it should have been back up more than 36 hours ago. No ETA posted.

    • Chris Yeh February 8, 2016 at 7:16 am #

      Michele, this unplanned downtime was separate from the maintenance window, which actually ended ahead of schedule. The service was down for approximately 15 minutes this morning–unfortunately, at our busiest time of day. Service has been restored, and we’re investigating. Sorry for the inconvenience!

  10. Michael O'Connor February 8, 2016 at 6:33 am #

    Site still down in Minnesota

    • Chris Yeh February 8, 2016 at 7:16 am #

      The service should be back to normal. We are still investigating what happened. Sorry for the trouble!

  11. ezry February 8, 2016 at 6:35 am #

    WHO READS THIS BLOG DAILY?! Of course, when you need something from your users (“we need to create more space, can you delete your wikis?”) you find us really fast and reliably with direct email. But when you decide to shut down the site — or it completely crashes like here on Monday morning — you post a message to an out-of-the-way blog. What’s up with that? Even Blackboard manages to let users know when it’s having issues.

    • Chris Yeh February 8, 2016 at 7:18 am #

      It is unfortunate timing that this morning’s outage happened to coincide with a maintenance window. We use our in-product messaging to warn people in advance of the maintenance window. Unplanned downtimes, unfortunately, come with no warning. Sorry for the trouble!

  12. Kerry Combs February 8, 2016 at 6:36 am #

    When will the site be back up? We use this site almost daily in my classes. Notification would have been nice. Please post when this site should be back up and running.

    • Chris Yeh February 8, 2016 at 7:18 am #

      The service should be back to normal. We are still investigating what happened. Sorry for the trouble!

  13. Michelle February 8, 2016 at 6:37 am #

    When will this site be back up and running? It is 8:36am feb 8th, and it is still down!

    • Chris Yeh February 8, 2016 at 7:18 am #

      The service should be back to normal. We are still investigating what happened. Sorry for the trouble!

  14. Daniel February 8, 2016 at 6:52 am #

    Appears to be up now, but this is pretty poor, no advance communication and during the problem no information anywhere on the status of the issue on PBWorks, Twitter or anywhere else – and no engagement on this blog – not good guys, hopefully we will get an explanation.

    • Chris Yeh February 8, 2016 at 7:20 am #

      We agree that any outage is poor! As I noted above, our engineering team was so focused on restoring the service (and they were able to do so in about 15 minutes) that they neglected to update the site status on the blog. That’s why I’m replying to all comments and Twitter mentions now.

  15. Carey McDaniel February 8, 2016 at 7:59 am #

    what is ‘in-product’ messaging? I received NO notice of any maintenance to be done this weekend. Fielding complaints from instructors and students over the weekend and this morning with nothing to tell them!

  16. missymueller73744 April 8, 2016 at 7:11 am #

    Manish,nMy Microsoft Mobile Phone (6.1) crashed last night. When i try to restore from the PIM Backup it shows me to have 6714 entries in my app Click https://twitter.com/moooker1

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