Maintenance Window, 10 PM Pacific Time, Friday February 5

On the evening of Friday, February 5, PBworks will be unavailable for up to six (6) hours while we perform a scheduled infrastructure upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Saturday, February 6). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (by 4 AM Pacific/7 AM Eastern/Noon UTC), you will be able to return to using the service as you normally do.

Published by Chris Yeh

Chris has been building Internet businesses since 1995. He has been a founder, founding employee, or seed investor in almost a dozen startups, including PBworks, and advises a wide array of startups ranging from network equipment makers to vertical search engines. He liked his investment in PBworks so much, he decided to join the company. Chris earned two degrees from Stanford University and an MBA from Harvard Business School.

39 thoughts on “Maintenance Window, 10 PM Pacific Time, Friday February 5

  1. Is the site still down? How long is this expected to take? Also, when I click on support to try and get help, I am re-directed to a broken link.

    We have many students that use this system to turn in collaborative assignments each week. Also, I concur with Chris, can we receive an email notification about this next time?

    1. I am in the middle of my class and now we are unable to access the site. Is this upgrade supposed to happen during Monday morning? I never received a notification of this upgrade.

    2. We experienced a service outage this morning, completely separate from the maintenance window. We have been able to restore service, and are still investigating what happened.

      1. Thank you Chris.

        I don’t think I received an email notification about the maintenance, I’m afraid. I don’t remember seeing one, and I searched my inbox, spam, trash, everything I didn’t see anything in there.

        In the future, if I have support related issues, is this the best place to acquire assistance? Or, is there a number I can call, or a specific email address I should I use?

    3. We should now be back in service. Note that the maintenance window on Friday night actually went smoothly; this is a separate issue that we are still investigating.

  2. Is the site still down? Why did I not received an email about the upcoming maintenance so I could plan around it. Have a conference call this afternoon and need the materials on PBworks. Please email when it will be available.

  3. Status above says ‘Normal’, but PBworks is down for all of my clients and I see we’re not the only ones. Please let us know what is going on. And yes, email notifications to clients would be extremely helpful. Thank you.

    1. Athenee, our engineering team hopped on the issue and was able to restore the service in about 15 minutes. They were so focused on restoring service that they neglected to update the blog status (though of course that should have been done).

      1. Thanks for the response Chris. I just had all my clients contact me at once, freaking out that they couldn’t get into their network. It would be good to have a central spot where we can see what’s going on so we don’t have to ‘try to figure it out’, but I get it that they were focused on trying to fix the issue at hand first and foremost.

  4. This website still appears to be down on Monday, several days after the outage was supposed to be over. We rely fairly heavily on PBworks for access to resources and info, and having the system go down unexpectedly on a week day is a big problem. Please post some more current info about what’s going on and when we can expect service to resume.

      1. The service should be back to normal. We are still investigating what happened. Sorry for the trouble!

    1. The service should be back to normal. We are still investigating what happened. Sorry for the trouble! This is why we plan our downtimes for windows when people are unlikely to be doing work. This downtime was a separate issue.

  5. Are you kidding me? It’s Monday, February 8th at 7:30 AM MST. Still not working even though it should have been back up more than 36 hours ago. No ETA posted.

    1. Michele, this unplanned downtime was separate from the maintenance window, which actually ended ahead of schedule. The service was down for approximately 15 minutes this morning–unfortunately, at our busiest time of day. Service has been restored, and we’re investigating. Sorry for the inconvenience!

  6. WHO READS THIS BLOG DAILY?! Of course, when you need something from your users (“we need to create more space, can you delete your wikis?”) you find us really fast and reliably with direct email. But when you decide to shut down the site — or it completely crashes like here on Monday morning — you post a message to an out-of-the-way blog. What’s up with that? Even Blackboard manages to let users know when it’s having issues.

    1. It is unfortunate timing that this morning’s outage happened to coincide with a maintenance window. We use our in-product messaging to warn people in advance of the maintenance window. Unplanned downtimes, unfortunately, come with no warning. Sorry for the trouble!

  7. When will the site be back up? We use this site almost daily in my classes. Notification would have been nice. Please post when this site should be back up and running.

  8. Appears to be up now, but this is pretty poor, no advance communication and during the problem no information anywhere on the status of the issue on PBWorks, Twitter or anywhere else – and no engagement on this blog – not good guys, hopefully we will get an explanation.

    1. We agree that any outage is poor! As I noted above, our engineering team was so focused on restoring the service (and they were able to do so in about 15 minutes) that they neglected to update the site status on the blog. That’s why I’m replying to all comments and Twitter mentions now.

  9. what is ‘in-product’ messaging? I received NO notice of any maintenance to be done this weekend. Fielding complaints from instructors and students over the weekend and this morning with nothing to tell them!

Leave a Reply to Chris Yeh Cancel reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: