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Planned Maintenance: Storage upgrades starting 5 PM Pacific, Friday October 25

21 Oct

We will be upgrading our storage systems starting at 5 PM Pacific (8 PM Eastern) on Friday, October 25 (12 AM GMT on Saturday, October 26).

The upgrade process will last approximately one week.  While the upgrade process will not affect the performance of wiki pages, it will affect file downloads.  When you attempt to download a file while an upgrade is occurring, there is a 1-in-12 chance that the download will be slower than normal.

To minimize the impact on our users, the upgrade process will run from 5 PM Pacific to 5 AM Pacific each night, so that for the majority of our users, any impact will be felt outside normal business hours.  This is also why we are starting the process over a weekend.

We expect the upgrade process to be completed before Monday, November 4.

We apologize for any inconvenience, and thank you for using PBworks.

Planned Maintenance Window: Midnight to 12:30 AM Pacific, Sunday July 8

22 Jun

PBworks will be unavailable during a planned maintenance window, from midnight to 12:30 AM Pacific on the morning of Sunday, July 8 (3 to 3:30 AM Eastern, 7 to 7:30 AM GMT).  Please save any work in progress before the maintenance window begins.

Planned Maintenance Window: Midnight to 12:30 AM Pacific, Sunday May 6

23 Apr

PBworks will be unavailable during a planned maintenance window, from midnight to 12:30 AM Pacific on the morning of Sunday, May 6 (3 to 3:30 AM Eastern, 7 to 7:30 AM GMT).  Please save any work in progress before the maintenance window begins.

Maintenance Notice: October 10/11

9 Oct

Starting at 10 PM Pacific on October 10 (1 AM Eastern / 6 AM GMT / 7 AM BST) and continuing until 6 AM Pacific on October 11 (9 AM Eastern / 1 PM GMT / 2 PM BST), PBworks will be performing planned system maintenance.  We don’t expect this to have any impact on our customers and users.

Maintenance Window: 12 AM Pacific Time, Saturday June 17

9 Jun

In the very early morning of Saturday June 18, PBworks will be unavailable for up to one (1) hour while we perform a scheduled upgrade, starting at 12:00 AM Pacific Time (3 AM Eastern/7 AM UTC). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (by 1 AM Pacific/4 AM Eastern/8 AM UTC), you will be able to return to using the service as you normally do.

Maintenance Window, 10 PM Pacific Time, Saturday June 18

16 Jun

On the evening of Saturday June 18, PBworks will be unavailable for up to two (2) hours while we perform a scheduled infrastructure upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Sunday, June 19). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (by 12 AM Pacific/3 AM Eastern/8 AM UTC), you will be able to return to using the service as you normally do.

May 21 Investigation

25 May

Starting around 12:00 AM Pacific Time on the morning of Saturday, May 21, the PBworks service was down for an extended period of several hours.

This is the longest downtime the service has ever experienced. Fortunately, it occurred on a weekend, but it still inconvenienced many of our customers and users. If you were one of those people, we sincerely apologize.

Our Engineering, Operations, and Support teams worked continuously through the incident to restore service, including resources who traveled onsite to our data center.  Since then, we have been investigating potential causes of the incident so that we can prevent it from happening again.

We know that many of you rely on us on a daily basis, and we pride ourselves on the reliability of PBworks. This fell far short of our standards, and we will keep working to provide the high level of reliability that you’re accustomed to receiving from PBworks.

Sincerely,
The PBworks Team