Author Archives: The PBworks Team

Transition your 1.0 wiki to a PBwiki 2.0

We’ve received tons of emails from beta users requesting to transfer their 1.0 wikis to the new PBwiki 2.0. We’ve already invited a limited number people to transition their wiki, and we’re excited to allow a few more users the opportunity to transfer to a PBwiki 2.0. When you transition you will be able toContinue reading “Transition your 1.0 wiki to a PBwiki 2.0”

Is your customer service team doing enough?

 I was reading an interesting article today that got me thinking about customer service: An industry rule of thumb is that a bug which costs $1 to fix on the programmer’s desktop costs $100 to fix once it is incorporated into a build, and thousands of dollars if it is identified only after the softwareContinue reading “Is your customer service team doing enough?”

Thank you — PBwiki 2.0 Beta Users

Over the past couple weeks our users have been hard at work testing all the great new features in PBwiki 2.0. We’ve received a ton of positive feedback – “I find the UI to be something that both engineers and graphic designers would love.” “Well done folks, even more straight forward than your ‘Point andContinue reading “Thank you — PBwiki 2.0 Beta Users”

Key Challenge facing Customer Service Executives

Organizations of all sizes share one common problem: cohesiveness The decision making has become highly fragmented – from marketing, to sales, to engineering, to services and so on. This makes sense from an internal perspective because we need to measure individual efficiency and productivity – we’ve been running this way since the first assembly lineContinue reading “Key Challenge facing Customer Service Executives”

Collaborate with PBwiki and create our official documents

Here at PBwiki we have a few great ideas on how to set up a wiki and get your users on board. We have PDFs, PowerPoints and a whole bunch of material that helps you create a wiki. But there is one problem – this material is created by US for YOU – and weContinue reading “Collaborate with PBwiki and create our official documents”

The Company-Customer Pact

A few weeks ago, we attended a summit put together by our friends over at Get Satisfaction and they launched something they call the Company-Customer Pact. As they put it: This pact is a call for shared responsibility between companies & customers — one that promises that both sides will hold up their end ofContinue reading “The Company-Customer Pact”

How to use one wiki with many students — at one time

We’ve heard from a lot of teachers that it can be frustrating to work with on one PBwiki with many students at one time. PBwiki doesn’t allow more than one editor on the page at one time – and the page that is being edited is ‘locked’ to other users. (This is because if aContinue reading “How to use one wiki with many students — at one time”

Customer Expectations: Best Approaches

All businesses know that the degree of customer service excellence is relative – it’s based on customer expectations. Many profitable companies do poorly on customer service and they thrive – which begs the question: is it smart to invest in customer service? This is why it is absolutely critical to measure customer experience at theContinue reading “Customer Expectations: Best Approaches”

How one author uses PBwiki to let anyone edit his New York Times bestseller

Tim Ferriss is the author of The 4-Hour Workweek, a book that’s become phenomenally successful. (The book is about “lifestyle design” and working less to achieve your goals, including some provocative ideas about outsourcing your life.) After simultaneously being listed as a bestseller on the Wall Street Journal, New York Times, and Businessweek lists, AdvertisingContinue reading “How one author uses PBwiki to let anyone edit his New York Times bestseller”