Maintenance Window, 10 PM Pacific Time, Friday February 5

22 Jan

On the evening of Friday, February 5, PBworks will be unavailable for up to six (6) hours while we perform a scheduled infrastructure upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Saturday, February 6). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (by 4 AM Pacific/7 AM Eastern/Noon UTC), you will be able to return to using the service as you normally do.

Maintenance Window, 10 PM Pacific, Friday November 20

5 Nov

On the evening of Friday, November 20, PBworks will be unavailable for up to four (4) hours while we perform a scheduled hardware upgrade, starting at 10:00 PM Pacific Time (1 AM Eastern/6 AM UTC on Saturday, November 21). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this planned downtime, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the upgrade is complete (2 AM Pacific/5 AM Pacific/10 AM UTC), you will be able to return to using the service as you normally do.

PBworks is available (7/15/2015 3:41 AM Pacific)

14 Jul

Our team has been able to restore service.  We apologize for any inconvenience you may have experienced.

1-Hour Maintenance Window, 9 PM Pacific Time, Saturday July 11

10 Jul

On the evening of Saturday, July 11, PBworks will be unavailable for up to an hour while we perform scheduled hardware maintenance, starting at 9:00 PM Pacific Time (12 AM Eastern/4 AM UTC/5 AM BST on Sunday, July 12). During this time, the PBworks service will be offline; you won’t be able to log in, nor will you be able to access your site.

During this hour, we’ll be upgrading our infrastructure to better support our customers. We’ve tried to select a time when as few people as possible will be impacted. Once the maintenance is complete, you will be able to return to using the service as you normally do.

Thanks for being a PBworks user, and for your patience throughout this process.

February 27, 2015 After Action Report

3 Mar

On Friday, February 27, PBworks experienced significant, customer-facing performance problems, and for that we apologize.

The issues began in the early morning hours, manifesting themselves as slow performance and page timeouts.  While the site never went down, it became difficult for our customers to use it effectively.  You rely on us to do your work, and in this case, we let you down.

During the course of diagnosing and resolving the issues, all the senior members of our operations and technical staff got involved, as did our executive team.  We cancelled all our regular meetings to focus on restoring the service as quickly as possible.  At one point, we even sent our CEO to our data center to help with repairs.  He ended up getting a cut on his finger while assisting the technical team, which means that we literally sacrificed blood and sweat to get the service back to normal.

We ultimately determined that the root cause was an unlikely, intermittent hardware failure, and corrected the situation by replacing the affected hardware once the business day ended (to minimize any hard downtime for our customers).

Since then, we have taken steps to ensure that the specific root cause of the incident cannot happen again.  We have also identified additional precautions that we can put in place to help ameliorate any future issues, and will be working on them.

Again, our sincerest apologies for any disruption to your work.  We take our obligation to our customers very seriously, and will strive to avoid any repeats of such issues.

 

Network Menu Enhancements

8 Oct

As part of our ongoing effort to improve usability, we’ve just released a new version of our network menu.

Historically, one of the more unique features of PBworks has been the shortcuts in the network menu.  These shortcuts allow users to access their Recent Items (visited workspaces and wiki pages, uploaded files), Starred Items, Tasks, and to add content via the big “+”.

The first three shortcuts correspond to the sections of the personal Dashboard, while the big “+” makes it easy to add things.

Thanks to all the new features we’ve added, such as Network-wide page and file types, the old “+”, which only allowed you to add generic workspaces, wiki pages, and files, was incomplete.

Therefore, we’ve remodeled all of the shortcuts, adding new functionality to the “+” and updating the look and feel of the Dashboard shortcuts.

Take a moment to check it out, and let us know what you think!

PBworks is safe from Shellshock

26 Sep

You may have heard in the news about the Shellshock bug, which affects Unix and Linux servers:
http://www.nytimes.com/2014/09/26/technology/security-experts-expect-shellshock-software-bug-to-be-significant.html?_r=0

The good news is that the way PBworks’ systems are set up, the Shellshock bug could not be exploited.  As a precaution, however, we have already applied multiple patches to all of our Linux servers to eliminate this vulnerability.  As additional patches become available, we will implement them as well.  Our service, and your data, are safe from this issue.

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