Author Archives: The PBworks Team

PBwiki Preview: The improved editor in PBwiki 2.0

One of the strongest pieces of feedback we’ve gotten is to improve our editor. Good news — PBwiki 2.0 includes a new editor that makes using your wiki far easier. I’ve been using it internally and it’s fantastic. Click to enlarge What does the new editor include? Better handling of bullet points and numbered lists.Continue reading “PBwiki Preview: The improved editor in PBwiki 2.0”

Shaping the customer service experience

Improved customer service experience can be approached from two angles – business process changes or technology choices (or some combination of the two). I’d like to share some key trends shaping the business processes related to customer service today: Take an “outside-in” approach: a growing number of businesses are realizing the importance of having a greaterContinue reading “Shaping the customer service experience”

PBwiki – A typical day at the office

We’re big fans of spicy food here at PBwiki and so today we set up a contest at the office to see who can take down the spiciest hot sauce within a set period of time. The rules: We used the following hot sauces (generously provided by TK): Round 1: Dave’s hurtin’ Jalapeno Round 2:Continue reading “PBwiki – A typical day at the office”

PBwiki co-founders will be speaking in Palo Alto on Monday, February 4th

This Monday Monday, February 4th, we (the PBwiki co-founders) will be speaking at an SDforum event on PBwiki and entrepreneurship. We’ll talk about how we grew, what the technical/organizational challenges were, and how we spread the word about PBwiki. If you want us to speak about anything in particular, just leave a comment here andContinue reading “PBwiki co-founders will be speaking in Palo Alto on Monday, February 4th”

Putting Customers First

I’m nearing my first two months here at PBwiki and as they say, time flies when you’re having fun! We’ve come a long way since I started: We’ve setup support metrics and begun measuring the team (and the company) wherever possible We’ve added 2 more great people to round out our support team We’ve improvedContinue reading “Putting Customers First”

Support Happenings: Satisfaction

As most of you know, we recently locked up our forums and started a new community discussion space here. A number of you emailed me directly asking for more insight into how we made our decision here at PBwiki. So, rather than send out a mass email, here’s the answer: The problems with classic forumsContinue reading “Support Happenings: Satisfaction”

PBwiki 2.0 Preview: Folders

[See our past Previews of PBwiki 2.0: Page-level access and Overview.] Organizing your wiki becomes important as you add more and more content. In PBwiki 2.0, we’ve improved navigation with better search, improved tagging, and page folders. Today, I’m going to cover page folders in PBwiki 2.0. When it comes to PBwiki organization, there areContinue reading “PBwiki 2.0 Preview: Folders”

How to spot your next (support) hire

We just added two more folks to our support team (Welcome, Casey and Rachel!) and I wanted to talk about the choices we made along the way. We could hire support folks to do one of two things:  Do their job and go home. Do their job exceptionally well, make customers love PBwiki even more andContinue reading “How to spot your next (support) hire”

PBwiki 2.0 Preview: Page-level permissions

[See our past Previews of PBwiki 2.0: Overview] We’ve received hundreds of notes from users who want to control access to specific pages on their wikis. We’re happy to announce that PBwiki 2.0 will include page-level access. Today we’re taking you on a preview tour of how page-level access controls will work. In PBwiki 2.0,Continue reading “PBwiki 2.0 Preview: Page-level permissions”